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Coupon Code: FT68LD435 Copy Code

 

FAQ

 SWIMWEAR CARE TAKEAWAYS

✨ Hand wash in cold water 

✨ Do not wash in the machine ( for longer product life ) 

✨ Do not dry in the dryer

✨ Do not iron 

✨ Do not wash in hot water

✨ Basically, take care of your bikini like a newborn baby

✨ And take a lot of selfies 

 

Q: Is this website secure?

  Any personal information was given to costanovashop.com will be protected. Your information will not be disclosed to any third parties. Costanovashop.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. And with added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

Q: How can I pay?

We currently accept all major credit cards for payments.

Q: Why can't I get my order through?

  • Costanova Shop was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterward, create a new order using the correct billing address.

  • Before you pay for your order, please make sure you have an available balance and check the information you typed (Common problems include incorrectly spelled name). If everything seems to be correct, please contact your card issuer. 

Q: How do I know which size to choose for bikinis?

Please refer to our sizing chart located on our product description pages.

Q: Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Please make sure you selected the right item before you made the order. 

Q: How can I use a discount code?

You can fill in a discount code at the contact information page. 

  • On the computer, you can find it on the right on the screen below the order summary

  • On a mobile device, you can find this above the order at the ''Order Summary''. Click here and you will find the discount field.

Q: How can I track my order?

Once your item is shipped, you get a tracking code in the shipment confirmation email. Ones the item is shipped by air, you can track this item on the website of the local post office. Go to the ''Track my order'' page to know how to track your order. If you still have any difficulties with this matter, don't hesitate to contact us!

Q: Can I return the bikini?

Yes, you can! Please visit Refund and Return Policy page for details.

Q: The item I received looks different from the photo you listed on the site?

Some common reasons why items look different:

  • Color: Different computer/phone screens create color differences.
  • Shape: Items look different on the flat computer screen than in real life. Please try it on to see if it works for you.
  • If you are still not satisfied Contact us within 14 days

Q: If my package was lost or stolen, what should I do?

Once you received the tracking number you can see where is your item and If you still think your item is stolen you can contact us, however, Costanovashop is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.

 Q: Can I have a full refund of the return?

We will provide a full refund according to the terms of our return policy. In general, we try to be as flexible as possible on refunds, however, please note that we are only responsible for the returning costs initiated by quality issues/receiving wrong items. Please visit Refund and Return Policy page for further.

 

 

 

 

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